Diagnostic Innovations Remote Support
Diagnostic Innovations Online Support
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
Step 1: Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the Click Here button to initiate the screen-sharing session.
Step 2: You are prompted to download a small virus-free plug-in.
Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard.
Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
Frequently Asked Questions
How does this service work?Once you connect to the service, you are prompted to download a small, self-installing plug-in, which allows your support representative to view your desktop and share control of your mouse and keyboard. At any time during a support session, you can take control of your computer just by moving your mouse. You will be in charge at all times.
Can my support representative look through files without my knowledge?Absolutely not. Your representative sees only what you see and whatever you permit him or her to see on your computer screen. Before your support representative views your screen, he or she will first ask your permission and request that you close all documents containing private information.
How is security maintained?Your session content is never stored on our servers, and 128-bit SSL and 256-bit AES encryption ensures privacy during transmission. WebEx services are stringently audited against ISO-17799 standards with compliance details provided in a SAS 70 Type II report and other third-party security reports. After the session has ended, your support representative can no longer see your screen or access your computer unless you make another explicit request for support.
What are the minimum requirements for my computer and Internet connection?For your support representative to view your desktop, your computer should meet these requirements:
· 28.8Kbps or greater Internet connection (56K recommended)
· Required Pentium-class PC running Windows 95, 98, 2000, Me, NT 4.0 or XP
· Internet Explorer 4.0 or later, Netscape Navigator 4.0 or later or Mozilla Firefox 1.0 or later
· Recommended: Ability to make direct outgoing TCP connections, or availability of a SOCKS server or an HTTP proxy